Heyo! I just wanted to share this experience I had with customer support yesterday. I noticed that my reservation for the steam controller was gone, I reserved it in may and was waiting for an email, but when I decided to check the controller listing, I no longer had a reservation and I couldn't find an invitation email to purchase it. I contacted support to see if an email was sent or if I accidentally cancelled it. When I heard back I got the "we got you bro" treatment, and just straight up renewed my reservation, they said they didn't know when I would get another email, but not even half an hour later, I got my purchase invitation email and will receive the controller in 7-10 days :3.
Gotta love Steam support, I've been seeing a lot of W's from them recently. I've always had positive interactions with them and this time they saved me from waiting till 2027 for the next reservation availability. Most other company's would just say that you missed it and will have to wait, so big respect to customer support from me here, thank you! <3
Posted by Dakota318